solutions
Technical Services
With over 21 years of experience, A-Solutions provides tailored hardware and software maintenance, technical support, and resourcing solutions to suit your business needs and budget.
Our centralised Service Desk in Centurion serves as the single point of contact for incidents, updates, and enquiries.
Our services include upgrades, site planning, product rollouts, relocations, de-installations, equipment audits, and in- and out-of-warranty maintenance.
We provide on-site and remote first, second, and third-line support, backed by highly skilled technicians and nationally managed projects.
Our certified project managers follow PMBOK and PRINCE2 standards to ensure efficient project delivery.
Trusted by leading ICT distributors and outsourcing companies, A-Solutions offers customised SLAs, flexible support options, and short- or long-term staffing solutions to meet your operational requirements.
CARRY-IN & ON-SITE REPAIRS (CORPORATES AND END-USERS)
On-site Maintenance & Support
With our National footprint we offer onsite warranty support, bench repairs for our own clients as well as a walk-in facility for the end-user market. We conduct in and out of warranty repairs for both desktop/laptop and peripheral devices. As part of our service offering we perform scheduled preventative maintenance cycles on Original Equipment Manufacturer (OEM) equipment to extend the lifecycle of the equipment.
Service Details
Our Features:
EUC – End User Computing
Your office is wherever you open your laptop. We support and maintain your computers, everyday software and connected devices at work, at home or even at your holiday home. Wherever you are in South Africa, we can come to you. You choose the view. We’ll help keep the technology working.
IMACD – Install, Move, Add, Change & Dispose
New starters, office moves, equipment upgrades or technology ready for retirement? We manage the installation, movement and changes to your IT equipment, right through to secure disposal. We take care of the technical details so your next move involves fewer tangled cables and fewer headaches.
Project Office
An IT project needs someone keeping an eye on the whole picture. Our Project Office manages planning, resources and risks from the first discussion through to completion. We agree on a clear budget and timeline upfront, then manage delivery to stay on track with both. We keep everyone informed and the work coordinated, so “Who’s handling that?” has a clear answer.
OEM Warranty – Desktops, Notebooks, NUCs, Servers & Large-Format Displays
When your technology lets you down, we help get you working again. We manage manufacturer warranty support for desktops, notebooks, NUCs, servers and large-format displays, arranging technical assistance and repairs within your warranty cover. Wherever you are in South Africa, we can come to you. From your first call to final resolution, we drive the repair process and keep you informed at every stage. You can relax knowing we’re taking care of it.
Hardware & Software Maintenance
Get more value and a longer working life from your IT investment. We maintain your hardware and software through proactive maintenance, updates, troubleshooting and repairs, helping extend asset life and reduce downtime. Keep your technology productive and make informed decisions about when to maintain, upgrade or replace it.
Centralised Service Desk
One place to call when technology has other ideas. Our centralised service desk manages your IT queries, support requests and incidents, bringing the right people together to get things moving. With shared visibility of your issue and more eyes on the problem, we provide prompt feedback and regular updates from first contact to resolution. Tell us what’s happening in your own words. We speak human, too.
Logistics, Warehousing & Parts Distribution
The right equipment needs to reach the right place. With parts stocked at local warehouses across South Africa, we keep replacements closer to where you need them. We manage storage, inventory and distribution for planned rollouts and replacement requests, helping reduce delays so you can focus on the work waiting at the other end.
Networking & Wi-Fi
Your connection should keep up with your day. We design, install and maintain networks and Wi-Fi for your working environment, helping your people and devices stay connected. Because walking around with your laptop in the air shouldn’t be part of the job.
Resourcing
Sometimes the missing piece is the right person. We connect your business with skilled professionals to support your technology and operational needs. Whether you need extra hands for a project or expertise to strengthen your team, we help you find people who can get stuck in.
National OEM Repair Center
We do extensive and specialized repairs and services with regard to the following brands:
Computer Repairs
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