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Technical Services

With more than 21 years of experience providing industry-leading maintenance and support services, we can customize your hardware and software maintenance requirements to suit your business requirements and budgetary constraints perfectly. We can assist with your resourcing requirements being it short or long term contracts or permanent placements.

Our centralized Service desk is based in Centurion which serves as the single point of contact for the logging of incidents or status updates or general enquiries.

Our support service offering includes upgrades, site planning, new product rollouts, moves, de-installs as well as the maintenance of the products in and out of warranty, on an on-site or carry-in basis.

South Africa’s leading ICT Distribution and Outsourcing companies use A-Solutions’ as a preferred 3rd Party service provider, for its extensive experience, innovation, national footprint and skills set.

We also perform equipment audits, relocations and installs, all managed via our centralized Project office nationally. Our Project managers are all PMBok and Prince II certified.

Our technical support staff are highly-skilled experts in their areas of specialization and the services and solutions we provide.

We offer customized SLA’s to underpin your business needs whether you need a 4 or 8-hour service-level agreement (SLA) in or out of warranty or a 8-hour a month block hour deal.

A-Solutions offers first, second and third line support, on-site or remotely, and pride ourselves on the client centric support services we provide to our clients.

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CARRY-IN & ON-SITE REPAIRS (CORPORATES AND END-USERS)

On-site Maintenance & Support

With our National footprint we offer onsite warranty support, bench repairs for our own clients as well as a walk-in facility for the end-user market. We conduct in and out of warranty repairs for both desktop/laptop and peripheral devices. As part of our service offering we perform scheduled preventative maintenance cycles on Original Equipment Manufacturer (OEM) equipment to extend the lifecycle of the equipment.

National Repair Center

We do extensive and specialized repairs and services with regard to the following brands:

Service Details

Our Features:

OEM warranty

All our staff are accredited by the OEMs to support the various products in and out of warranty on an on-site or carry-in basis.

Extended Warranty

We offer service extension plans to assist you in prolonging the life of your IT assets while still using the original parts. We can tailor your SLA to meet your business and budgetary requirements.

Comprehensive Support

Our comprehensive support services range from on-site support services of your hardware whether the product is in or out of warranty, software support, upgrades and new product rollouts.

Time and Material

Should your warranty have expired, we are still able to support your equipment regardless of OEM brand, on a time and material or on an extended warranty contract basis, depending on your business and budgetary requirements.

Logistics and warehousing in major centres

We have stocking locations at all our major centers for parts and loan stock to support regional points of presence and ensure we meet our contractual SLAs. All stock and equipment is replenished from a centralized warehousing facility based in Centurion. The process is all systems driven.

National call centre

We have a virtual call center with SLA management and full disaster recovery (DR) capabilities.

Service Level Agreements

We customize SLAs to meet both your needs and those of your customers. The periods may vary from 24 x 7 x 365, a 4-hour SLA to a ‘next business day’ support model. We also offer block hour of SLAs to accommodate small businesses.

Vendor management (parts and back-to-back SLA)

We have back to back agreements with our logistical partners and OEM’s to return faulty parts and replenish our stock levels.

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3rd Party Maintenance and Support Services

Networking, infrastructure maintenance and support
On-site support services (in and out of warranty)
Contractual SLAs
Asset and warranty management
Bench repair support services
Preventative maintenance
1st line support via our helpdesk – telephonically or remote intervention
2nd line support – on-site
3rd line support – remotely or on-site
Equipment audits and relocations
Installations, upgrades, de-installations & responsible disposals of IT equipment
Projects

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